Privacy Policy

At Tokyo Figyua, we take the privacy and security of our customers’ personal identifiable information (PII) seriously. We adhere to the data protection guidelines set forth by Sri Lanka and implement appropriate measures to ensure the confidentiality, integrity, and availability of customer data. Our commitment to data security includes:

Secure Data Transmission: We use industry-standard encryption protocols and secure communication channels to protect the transmission of customer data over the Internet.

Secure Storage: We maintain strict security measures to safeguard customer data stored on our servers, including access controls, firewalls, and data encryption.

Limited Access: Only authorized personnel with a legitimate business need to have access to customer PII. We regularly review and update access controls to prevent unauthorized access or disclosure.

Data Confidentiality: We do not sell, rent, or share customer PII with third parties without explicit consent, except as required by law or for order fulfilment purposes.

Data Retention: We retain customer data for the period necessary to fulfil the purposes outlined in our privacy policy unless a longer retention period is required or permitted by law.

User Rights: Customers have the right to access, correct, and delete their personal data as permitted by applicable laws. We provide mechanisms to exercise these rights and promptly address any data-related inquiries or concerns.

Payment Policy

At Tokyo Figyua, we strive to provide a secure and convenient payment process for our valued customers. Please review the following information regarding our payment methods and policies:

Payment Methods:

• Currently, we offer direct bank transfers as the primary payment method.
• We highly encourage online bank transfers directly into our provided bank account for faster processing.
• Slip bank transfers are also accepted; please contact us for further instructions and details.

Payment Policy:

• To ensure the timely processing of your order, payment must be made within 6 hours from the time of placing the order.
• Orders that are not paid within the specified timeframe may be cancelled or subject to further verification before processing.

Security and Privacy:

• We understand the importance of keeping your personal and financial information secure.
• Tokyo Figyua is committed to protecting your privacy and follows industry-standard security practices to safeguard your data.
• We adhere to all applicable data protection guidelines and regulations in Sri Lanka to ensure the confidentiality of your personally identifiable information.

Payment Assistance:

• If you have any questions or concerns regarding our payment methods or require assistance with the payment process, please don’t hesitate to contact us.
• Our dedicated customer support team is available to provide guidance and address any inquiries you may have.

Please note that this Payment and Security Policy applies specifically to the currently available payment method and related guidelines. We may introduce additional payment options in the future, and any updates will be reflected in this policy accordingly.

Return and Refund Policy

At Tokyo Figyua, we are committed to ensuring your satisfaction with every purchase. Please review the following information regarding our return and refund policies:

Product Authenticity and Quality:

• We import only brand new sealed authentic products directly from reputable manufacturers and distributors.
• Prior to shipment, we conduct a thorough quality check to ensure that each product meets our stringent standards.

Order Finalization and Cancellation:

• Once your order is placed and payment is made, it is considered finalized and cannot be cancelled or modified.
• We encourage customers to carefully review their orders before completing the payment process to ensure accuracy.

Returns and Refunds:

• We do not accept returns or offer refunds for products that have been delivered and are in satisfactory condition.
• However, if we are unable to fulfil your exclusive pre-order due to unforeseen circumstances such as the product being out of stock, we will promptly refund the full payment amount.
• Please note that the refund will be issued using the original payment method used for the order.

Refund Processing:

• In the event that a refund is applicable, we will initiate the refund process promptly upon confirmation of the product’s unavailability.
• The refunded amount will be credited back to your original payment method within a reasonable timeframe, depending on the payment provider’s policies.

Customer Support:

• If you have any concerns or inquiries regarding your order or potential refund eligibility, please contact our customer support team.
• We are here to assist you and address any issues or questions you may have regarding our products or services.

We appreciate your understanding and cooperation in adhering to these policies as they enable us to maintain the quality and integrity of our products and services.

If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.