Shipping and Delivery

At Tokyo Figyua, we strive to provide a seamless and efficient shipping and delivery experience for our valued customers. Please review the following information regarding our shipping and delivery policies:

Islandwide Shipping:

For in-stock products, we offer islandwide shipping within Sri Lanka, with an estimated delivery time of 1-2 days.
For pre-order products, we provide islandwide delivery within Sri Lanka, with an estimated delivery time of 10-12 days. Please note that in some cases, it may take up to 2-3 weeks for delivery due to unforeseen circumstances or product availability.

Delivery Fee:

We charge a fixed delivery fee of LKR 400 for all products, regardless of their size, weight, or value.
This delivery fee covers the cost of packaging, handling, and transportation to ensure your order reaches you safely and in a timely manner.

Order Processing and Tracking:

Once your order is confirmed and payment is received, we will process it promptly to prepare it for shipping or delivery.
We will provide you with a tracking number, if available, so you can easily track the status of your order during transit.

Delivery Timeframes:

While we make every effort to ensure timely delivery, please note that the estimated delivery timeframes mentioned are approximate and may vary depending on external factors beyond our control.
We kindly ask for your understanding in cases where there may be slight delays due to unforeseen circumstances such as natural disasters, customs clearance procedures, or public holidays.

If you have any specific shipping or delivery inquiries, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary updates regarding your order’s status.